Alaska Airlines Careers – Customer Service Agent

Website Alaska Airlines

Job Description:

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Job Responsibilities:

  • flights) in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
  • Perform computer, iPad and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

Job Requirements:

  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in English.

Qualification & Experience:

  • 6 months of customer service or community service experience.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Job Details:

Company: Alaska Airlines

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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