Alaska Airlines Job Openings – Supervisor Station Operations

Website Alaska Airlines

Job Description:

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and assists with customer relations to ensure passenger service standards are maintained or exceeded.

Job Responsibilities:

  • Supervise the execution of the timeline and regulatory compliance at departure gates.
  • Investigate and report delays and irregular flight activity and proposes solutions for how to avoid such delays in the future.
  • Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed).
  • Develop CSAs through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
  • Influence culture of the station through action, presence, and reinforcement of behaviors.
  • Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) in scheduling, training, attendance, discipline, contract administration, and performance.
  • Represent AS Airport Operations & Customer Service at various meetings with the Port and other airlines.
  • Monitor compliance with Federal Aviation Administration (FAA) and company regulations and periodically review applicable documents.
  • Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implement plans and schedules to ensure the availability of equipment.
  • Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.

Job Details:

Company: Alaska Airlines

Vacancy Type:  Full Time

Job Location: Newark, NJ, US

Application Deadline: N/A

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